About DigiConnect Tech in Last-Mile Delivery Optimisation?

The growing coronavirus crisis has witnessed a spur on online shopping as millions of people are embracing self-isolation and retailers minimising their operating hours to slow the spread of the epidemic. As a result, online retailers and fresh delivery services are now grappling with the unforeseen high demand which lead to slower than usual delivery schedules and increasing return volumes.

This, the fourth of the DigiConnect Delivery Management virtual boardroom series will focus on the last-mile delivery optimisation and the role of technology in improving customer experience. At this session we will also discuss the underlying cost of last-mile deliveries, identifying the challenges of last-mile deliveries, Improving the First Attempt Delivery Rate (FADR), and the role of technology in last-mile deliveries.

This session will bring together C-suite executives from leading retail chains, online stores, 3PL, CEP, QSR, and CPG from the Middle East along with global tech players involved in the development and adoption of innovation to engage in thought-provoking discussions and share latest best practices, challenges and thought leadership on ways to improve the service delivery.

Benefits Of Attending

Stay connected: Learn about the series of available advanced digital solutions in the market that you can implement and test quickly allowing you and your business to stay connected and ahead of the curve.

Get inspired in the time of uncertainty: Engage in valuable conversations with peers from other organisations in an intimate environment and learn how they are optimising technology and adapting to survive COVID-19 time and beyond.

Build industry partnership: Meet and build relationships with innovative business executives and sharp skilled solution providers who can support with your urgent business requirement.



2nd July 2020 - Time zone: Gulf Standard Time (GMT+4)
Time Activity
10:30 – 10:35 Welcome Remarks from Great Minds Group
10:35 – 11:00 How AI & technology can help with last-mile deliveries?
  • Understanding the cost of last-mile deliveries
  • Improving the First Attempt Delivery Rate (FADR)
  • Factors to consider while Route Planning for last-mile deliveries
  • Role of Technology in last-mile deliveries

Piyush Sharma, Director, Locus
11:00 – 11:45 Executive boardroom discussion
  • Why should you care about last-mile deliveries?
  • Improving customer experience at the last-mile deliveries is the key touch point for home-delivery companies to ensure client retention and repeat business!
  • Identifying the challenges of last-mile deliveries
  • Handling time definite deliveries
  • Maximizing No. of Deliveries per Route
11:45 – 11:55 Q&A with Piyush Sharma
11:55 – 12:00 Closing remarks from Piyush Sharma


Piyush Sharma

Director, Locus

Piyush heads Technology Sales in Locus for India and MENA markets and is responsible for client consulting. He understands the use-case and business needs of prospective customers and helps them realize their goals with Locus solutions. Piyush has a Master's Degree in Business Strategy and has over 6 years of experience in Supply Chain & Logistics Technology Solutions. He has consulted and proven success across Industries ranging from FMCG, Retail, e-commerce, & 3PL to the new age hyper-local startups.


Who Will Attend the Tech in Last-Mile Delivery Optimisation?

Senior management members with the below job titles from the leading retail chains, fashion stores, electronic stores, online shopping providers, online pharama, Third-party Logistics (3PL), Courier Express Parcel (CEP), Quick Service Restaurant (QSR), Consumer Packaged Goods (CPG) in the Middle East:
  • VPs, Heads & Directors of
  • Supply Chain
  • Logistics & Warehouse
  • Logistics & Fulfillment
  • Logistics
  • Procurement
  • Operations
  • Omni Channel Retail & E-Commerce Operations
  • Multi-Channel Retail
  • Distribution Centre
  • FMCG
  • Business
  • Retail



Primary Free of charge
Solution Provider 100 USD + 5% Tax 105 USD


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